digging dog nursery mendocino coast   garden cart / shopping cart digging dog nursery

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Important News

Fall Dog-Gone Online Plant Sale

Enjoy a special savings and get a jumpstart on your fall planting! Our online sale includes 3 ship dates only, beginning August 26 and ending on September 9. 15% discount for online plant purchases of $100.00 or more that are shipped during the period between August 26 and September 9. All ordered items must be in-stock. If you’re not quite ready to plant, or wish to receive your plants at a later date, you can order a Gift Certificate that’s worth $100.00 for only $85.00! Mention code FALL JUMPSTART in the "Customer notes" section of your order.



Note: At present, we are unable to ship plants to Florida, Hawaii, or anywhere outside the USA.

Backorders:

When you place an order and one or several of the plants that you have ordered are currently unavailable, there are several options. You can select a substitute, postpone shipment until all of the plants are ready, or place a new order including the currently unavailable plant or plants. We will waive the minimum plant total and handling fee, and reduce shipping charges on this new order. Due to the high cost of shipping, we regret that we cannot process a back-ordered plant

Policies & Shipping info

Our prices are in effect through November 30, 2014. You may order T-shirts, mock T's and gift cards without the plant shipping minimum of $30. The cost of the above items includes shipping and handling.

We take a lot of time to make sure your plants will arrive in excellent condition. Our plants are packed with the utmost care. Their intact roots are placed in plastic bags, then each plant is securely cushioned in a bed of shredded paper.

Minimum:

Minimum order for plants is $30.00.

Refunds:

For refunds under $5.00, a credit memo will be issued.

Shipping:

Unless otherwise requested, we ship UPS to western states and USPS Priority Air to the rest of the USA.

Requests For Shipping Dates:

While we do our best to meet your requested shipping date, plant availability and extreme hot or cold temperatures may affect the exact week your order will be shipped.

Plant orders are packed on Monday and picked up by UPS each Tuesday morning. To ensure your plants arrive in good condition, they must reach their destination by the end of the week, so that they don't spend the weekend in a sweltering warehouse somewhere. Thus, most plant shipments leave our nursery on Tuesdays, especially those traveling cross-country via 3-DAY AIR.

Occasionally, we do ship on Wednesdays to California customers or to customers who have requested 2-DAY AIR.

If you would like your shipment sent a particular week, your order, including payment information, must be placed no later than 2:00 pm the previous Friday.

We cannot make changes to orders any later than noon the Saturday before the order is to be shipped.

Shipping Seasons:

We are now shipping year round to most areas in entire USA, weather permitting.

Shipping Charges

Region 1 (AZ, CA, CO, ID, NV, OR, UT, WA, WY): UPS Ground; $30–$55 = $10.95
$55.01 and up add 20%.

Region 2 (All other states): USPS Priority Airmail; $30–$70 = $24.95
$70.01 and up add 37%.

There is also a handling and packing fee of $4.95 on all plant orders.

More Shipping Information

  • Due to changing fuel costs, shipping fees may be subject to additional charges.
  • A $2.00 charge per box may be added to multiple box orders.
  • A surcharge may be applied to tree orders.
  • West Coast orders may be shipped either UPS or USPS Priority; orders to the rest of the country may be shipped either USPS Priority or UPS Three Day Air.

Acknowledgment:

Your orders will be acknowledged within 10 days with our intended shipping date.

Payment:

Please submit full payment in the form of personal check, money order, or credit card (Visa-Master Charge), including shipping costs with your order.

Substitutes:

Sometimes a plant may be unavailable due to propagation difficulties, severe winter weather, or unanticipated demand. Please help us fill your orders by listing a few alternate plants which we may substitute for a plant that is unavailable.

Phone Orders & Inquiries:

Call 707-937-1130 or 707-937-1235 between 9:00 am-5:00 pm, PST., Monday through Saturday. Please have your order form filled out and credit card handy.

Fax Orders:

Anytime: 707-937-2480

Business policies

Guarantee

We guarantee that our stock is healthy and ready to plant.

It's our responsibility to give each order personal attention, packing the plants with the utmost care to ensure their healthy arrival.

If you are dissatisfied in any way with your order, please notify us within 7 days, and we will remedy the situation.

However, we cannot be held responsible for failure of plants once you have installed them, as too many environmental factors are involved. We cannot be held liable for any amount greater than the purchase price of the plant in question.

Customer Responsibility

Here at Digging Dog, our top priority is that you are delighted with the plants we ship to you. To help guarantee their success, please make sure they are suited for your area. While this may seem like a somewhat daunting task, there are some excellent ways to research the plants in question:

  • Using an Internet search engine, enter the name of the plant in double quotes followed by the word "zones", "zone" or "hardy".
  • GardenWeb is also a great resource. Upon finding a forum for your region, you will be rewarded with a wealth of useful information.
  • The USDA web site can provide additional help in determining your growing zone with its easy-to-read map. You could also contact a nearby botanical garden, college or local County Agricultural Agency.

We take extra steps to make certain the transition from our nursery to your garden is as painless as possible for both you and your new plants. We blend our own potting mix, which includes a local sandy loam.

We do not spray herbicides or fungicides and use organic products to control most pests and diseases. All of our plants are either grown outside or in open-air cold frames, save for a few enclosed greenhouses that protect cuttings, seed crops and newly potted plants. This exposure to the natural elements creates a strong and vigorous plant that is ready to dig its roots into your garden and take off!

Please know that we will ship any plant to any location in the continental US except for Florida (see current agricultural restrictions) just about any time of year. Therefore, it is up to you to make sure that the plants you choose are appropriate for your climate zone, as well as when the best time to receive them is. Utilizing the resources above should make responsible plant shopping a cinch and assure the sweet success of a flourishing landscape.